Our Principals & Policies


How We Work

Our advocacy practice is guided by the key principles below.

We make sure the people we advocate on behalf of – and organisations we work with – have information on the scope and limitations of our role.

Independence: We are independent from statutory organisations, and as free as possible from conflicts of interest when we’re providing services.

Person-centred approach: The wishes of the people we advocate for directs our work. Our advocates are respectful of people’s needs, views, culture and experiences.

Empowerment: Our work supports self-advocacy and empowerment. When people use our services, they tell us what kind of advocacy they would like.

Equal opportunity: We have an equal opportunities policy and we are proactive in tackling inequality. We make sure we allocate our advocates’ time fairly.

Accessibility: Our services are free to eligible people. The places we offer advocacy, and information about our services are accessible to the people we want to reach.

Supporting advocates: We give our advocates opportunities to develop their knowledge, skills and experience, and we support them in their work.

Accountability: Everyone who accesses our service has a named advocate and a way of contacting them. We monitor and evaluate our work.

Confidentiality: We have a policy on confidentiality that meets the Data Protection Act, 1998the Mental Capacity Act, 2005 and GDPR policy. It explains how we use information about people who use our services.

Complaints: We have a policy explaining how people can give us feedback or make complaints. We can help people get independent support to make a complaint if they need it.

Safeguarding: We have clear policies and procedures to make sure we act on safeguarding issues. Our advocates understand what to do if they think someone might be at risk of abuse or neglect.

See the drop down list for our rep policies.